Frequently Asked Questions
Everything you need to know about shopping with Indus Valley.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international deliveries can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, Indus Valley ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Are your products ethically sourced?
At Indus Valley, we are committed to sustainability. We work closely with our suppliers to ensure that all products are ethically manufactured and meet our high standards for quality and fair labor.